UTAH BUSINESS INSURANCE HISTORY

Utah Business Insurance Company (UBIC)'s history is a brief one, but one that will create a new expectation in customer service for the Utah business owner.

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It started with a sense of frustration from the Chairman and founder, Ron Nielsen, owner of A Good Brick Mason. When he told his fellow contractors at Utah Valley Homebuilders Association his story, the association, and its members, decided to do something about it.

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Ron formulated a business plan, raised capital, and worked with insurance professionals to develop a company that understood their needs, while competing in a tough insurance marketplace. They realized they didn't know insurance, but did know how to run a business. By working with professionals, and using the independent agents of Utah to sell for them, they began to insure the contractors of Utah.

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The first goal of the company was to provide prompt, responsive customer service. Every customer's call is taken by a person, and all questions are answered. Not just an impersonal call center in another state—Utah-based employees helping Utah employers.

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And every customer gets personal safety service — it's a requirement to be insured, but more importantly, helps businesses provide a safe workplace for its workers.

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Claims, when they do happen, are handled efficiently and fairly, and employees are encouraged to return to work. But if there's a problem, or fraud is suspected, there is no hesitation in investigating and making sure the claim is valid.