UTAH BUSINESS INSURANCE HISTORY
Utah Business Insurance Company (UBIC)'s history is a brief one, but one that will create a new expectation in customer service for the Utah business owner.
It started with a sense of frustration from the Chairman and founder, Ron Nielsen, owner of A Good Brick Mason. When he told his fellow contractors at Utah Valley Homebuilders Association his story, the association, and its members, decided to do something about it.
Ron formulated a business plan, raised capital, and worked with insurance professionals to develop a company that understood their needs, while competing in a tough insurance marketplace. They realized they didn't know insurance, but did know how to run a business. By working with professionals, and using the independent agents of Utah to sell for them, they began to insure the contractors of Utah.
The first goal of the company was to provide prompt, responsive customer service. Every customer's call is taken by a person, and all questions are answered. Not just an impersonal call center in another state—Utah-based employees helping Utah employers.
And every customer gets personal safety service — it's a requirement to be insured, but more importantly, helps businesses provide a safe workplace for its workers.
Claims, when they do happen, are handled efficiently and fairly, and employees are encouraged to return to work. But if there's a problem, or fraud is suspected, there is no hesitation in investigating and making sure the claim is valid.